Terms of Service

Introduction

Welcome to Gayaso Jewellers. These Terms of Service ("Terms") govern your access to and use of our website, products, and services available through www.gayaso.com ("Website").

By accessing or using our Website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue the use of our Website.

ABOUT US

Business Name: Gayaso Jewellers

Website: www.gayaso.com

Registered Address:

Plot No. 69, Sindhi Colony, Bani Park, Jaipur, Rajasthan – 302016, India

Throughout these Terms, the words "Gayaso Jewellers", "Gayaso", "Company", "we", "our", and "us" refer to Gayaso Jewellers. The terms "you", "your", and "customer" refer to anyone accessing or using this Website.

ELIGIBILITY

By using this Website, you represent and warrant that:

• You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into a binding agreement under applicable law.
• The information provided by you is accurate, complete, and up to date.
• You will use this Website only for lawful purposes.

We reserve the right to refuse service, suspend accounts, or cancel orders if we believe these conditions have been violated.

ACCEPTANCE OF ORDERS

All orders placed through our Website are subject to acceptance by Gayaso Jewellers.

Receiving an order confirmation email does not constitute acceptance of your order. We reserve the right to:

• Accept or decline any order.
• Cancel an order due to pricing errors or technical issues.
• Cancel orders suspected of fraud or unauthorized transactions.
• Refuse orders that violate our policies or applicable laws.

If payment has already been processed for an order that cannot be fulfilled, the amount paid will be refunded through the original payment method, subject to applicable banking timelines.

PRODUCTS

Gayaso Jewellers offers premium jewellery including, but not limited to:

• 925 Sterling Silver Jewellery
• Moissanite Jewellery
• Moissanite Polki Jewellery
• Lab Grown Diamond Jewellery (where mentioned)
• Gemstone Jewellery
• Gold plated Jewellery (where applicable)
• Customised and Made-to-Order Jewellery

All product descriptions, specifications, and images are provided for informational purposes. While we strive to display colours, finishes, and details accurately, actual products may vary slightly due to:

• Screen settings and display variations
• Lighting during photography
• Natural characteristics of gemstones
• Handcrafted manufacturing processes

Minor variations shall not be considered manufacturing defects.

PRICING

All prices displayed on the Website are in Indian Rupees (INR), unless otherwise stated.

Prices are subject to change without prior notice.

Although we make every effort to ensure pricing accuracy, errors may occasionally occur. In such cases, Gayaso Jewellers reserves the right to cancel the order before dispatch and issue a full refund if payment has already been received.

Taxes, shipping charges, customs duties, or other applicable fees may be charged separately depending on the delivery location and order value.

PAYMENT

We accept payments through secure and authorised payment gateways.

Available payment methods may include:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• EMI (where available)
• Cash on Delivery (Eligible Indian PIN codes only)

All online payments are processed through third-party payment service providers.

Gayaso Jewellers does not store your complete card details or sensitive payment credentials.

CUSTOMISED & MADE-TO-ORDER JEWELLERY

Certain jewellery pieces are specially crafted upon customer request.

For customised, personalised, engraved, or made-to-order products:

• Production begins only after confirmation of the order.
• Manufacturing timelines may vary depending on the complexity of the design.
• Estimated production time is generally between 18–25 business days unless otherwise communicated.
• Minor variations in handmade products may occur and are considered part of the craftsmanship.

Once production has commenced, customised or personalised orders cannot be cancelled, modified, exchanged, or returned except in cases of manufacturing defects or damage during transit.

PRODUCT AVAILABILITY

**All products are subject to availability. ** In rare circumstances, an item may become unavailable after an order has been placed due to inventory discrepancies, quality control concerns, or supplier constraints.

If this occurs, we will notify you promptly and offer either:

• A suitable replacement (subject to your approval), or
• A full refund.

USER ACCOUNTS

You may create an account to access certain features of the Website.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Restricting access to your account.
• Ensuring all information provided is accurate and current.
• All activities conducted through your account.

Gayaso Jewellers shall not be liable for any loss arising from unauthorized use of your account resulting from your failure to safeguard your login credentials.

WEBSITE CONTENT

All content available on this Website, including but not limited to:

• Product photographs
• Videos
• Logos
• Brand names
• Graphics
• Text
• Artwork
• Product descriptions
• Website design
• Icons
• Software
• Marketing materials

is the exclusive property of Gayaso Jewellers or its licensors and is protected under applicable intellectual property laws.

No content from this Website may be copied, reproduced, modified, distributed, published, transmitted, displayed, or commercially exploited without our prior written consent.

Unauthorized use may result in legal action.

You may not use the Site for any of the following purposes:

You may not use the Site for any of the following purposes:

• Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
• Transmitting material that encourages conduct constituting a criminal offence, results in civil liability, or breaches any relevant laws, regulations, or codes of practice.
• Gaining unauthorized access to other computer systems.
• Interfering with any other person’s use or enjoyment of the Site.
• Breaching any applicable laws.
• Interfering with or disrupting networks or websites connected to the Site.
• Making, transmitting, or storing electronic copies of materials protected by copyright without the permission of the owner.

Modification of Terms & Conditions of Service

• Gayaso Jewellers may modify the Terms & Conditions of Use of the site at any time without prior notification to you.
• You can access the latest version of the User Agreement anytime on Gayaso Jewellers.
• You should regularly review the Terms & Conditions on Gayaso Jewellers.
• If you do not accept the modified Terms & Conditions, you should discontinue using the service.
• If you continue to use the service after modifications, you will be deemed to have agreed to and accepted the modified Terms & Conditions of Use of the site.

Governing Law and Jurisdiction

• This User Agreement shall be governed by the applicable laws of India.
• The Courts at Jaipur shall have exclusive jurisdiction over any proceedings arising from this agreement.
• Any dispute or difference in interpretation or otherwise regarding the terms of this User Agreement shall be referred to an independent arbitrator appointed by Gayaso Jewellers.
• The arbitrator’s decision shall be final and binding on both parties.
• Arbitration will be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.
• The arbitration shall be held in Jaipur.
• The High Court of judicature at Jaipur shall have exclusive jurisdiction, and the laws of India shall apply.

Reviews, Feedback, Submissions

• All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions ("Comments") disclosed, submitted, or offered to Gayaso Jewellers through this Site or related to your use of the Site shall remain the exclusive property of Gayaso Jewellers.

• Submission of any Comments constitutes an assignment to Gayaso Jewellers of all worldwide rights, titles, and interests in copyrights and other intellectual property related to the Comments.

• Gayaso Jewellers exclusively owns all rights to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display, and distribute any Comments for any purpose without restriction or compensation to you.

• Gayaso Jewellers is under no obligation to:

  1. Maintain any Comments in confidence.
  2. Pay you any compensation for Comments.
  3. Respond to any Comments.

• You agree that any Comments you submit will not violate this policy or infringe on any third party’s rights, including copyright, trademark, privacy, or other personal or proprietary rights, and will not cause injury to any person or entity.

• You further agree that your Comments will not contain libellous, unlawful, threatening, abusive, obscene material, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or spam.

• While GayasoJewellers does not regularly review Comments, it reserves the right (but is not obligated) to monitor, edit, or remove any Comments submitted to the Site.

• You grant Gayaso Jewellers the right to use the name you submit with your Comments.

• You agree not to use a false email address, impersonate any person or entity, or mislead as to the origin of any Comments you submit.

• You remain solely responsible for the content of your Comments and agree to indemnify Gayaso Jewellers and its affiliates against all claims resulting from your Comments.

• Gayaso Jewellers and its affiliates assume no responsibility and accept no liability for Comments submitted by you or any third party.

Copyright & Trademark

• Gayaso Jewellers, its suppliers, and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content, and other materials on this Site.
• Access to this Site does not grant any license or rights under Gayaso Jewellers’ or any third party’s intellectual property rights.
• All rights, including copyright, are owned or licensed by Gayaso Jewellers or third-party suppliers.
• Any use of this website or its contents beyond personal, non-commercial use—such as copying, storing, modifying, distributing, or reposting—is prohibited without Gayaso Jewellers’ permission.
• The Gayaso Jewellers names, logos, related products and services, and slogans are trademarks or service marks of Gayaso Jewellers.
• No trademark or service mark license is granted by accessing this Site.
• Access does not authorize the use of any name, logo, or mark in any manner.
• All materials on the Site—including images, text, illustrations, icons, photographs, programs, music clips, video clips, and written content (collectively, "Contents")—are intended solely for personal, non-commercial use.
• You may download or copy the Contents for personal use only; no rights, titles, or interests transfer to you upon downloading.
• You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell, or exploit the Contents, the Site, or related software in whole or in part except as allowed for personal use.
• All software on this Site is owned by Gayaso Jewellers or its suppliers and is protected by Indian and international copyright laws.
• The Contents and software may only be used as a shopping resource. Any other use—such as reproduction, modification, distribution, transmission, republication, display, or performance—is strictly prohibited.
• Unless otherwise noted, all Contents are copyrighted, trademarked, or otherwise protected intellectual property owned or licensed by Gayaso Jewellers, its affiliates, or third parties.
• The compilation (collection, arrangement, and assembly) of all Contents on this Site is exclusively owned by Gayaso Jewellers and protected by Indian and international copyright laws.

Objectionable Material

• By using this Site or any services provided on it, you acknowledge that you may encounter Content that some may find offensive, indecent, or objectionable, whether or not it is identified as such.
• You agree to use the Site and its services at your sole risk.
• To the fullest extent permitted by law, Gayaso Jewellers and its affiliates shall have no liability for any Content deemed offensive, indecent, or objectionable by you.
• The Site may contain links to other websites provided for your convenience and additional information.
• These links do not imply endorsement by Gayaso Jewellers of the linked websites.
• Gayaso Jewellers is not responsible for the content on any linked websites.

Indemnity

• You agree to defend, indemnify, and hold harmless Gayaso Jewellers, its employees, directors, officers, agents, and their successors and assigns from any and all claims, liabilities, damages, losses, costs, and expenses, including attorney’s fees.

• This indemnification covers claims caused by or arising out of your actions or inactions that result in loss or liability to Gayaso Jewellers or any third party.

• This includes, but is not limited to:

  • Breach of any warranties, representations, or undertakings.
  • Non-fulfillment of your obligations under this User Agreement.
  • Violation of any applicable laws or regulations, including Intellectual Property Rights.
  • Failure to pay statutory dues and taxes.
  • Claims of libel, defamation, or violation of privacy or publicity rights.
  • Loss of service by other subscribers.
  • Infringement of intellectual property or other rights.

• This indemnification clause shall survive the expiry or termination of this User Agreement.

Termination

• This User Agreement remains effective until terminated by either you or Gayaso Jewellers.
• You may terminate the User Agreement at any time by discontinuing your use of the Site.
• Gayaso Jewellers may terminate the User Agreement at any time, immediately and without prior notice, and deny you access to the Site.
• Such termination by Gayaso Jewellers will be without any liability on their part.
• Upon termination by either party, you must promptly destroy all materials downloaded or obtained from the Site, including all copies.
• Gayaso Jewellers’ rights to any Comments you submitted will survive termination of the User Agreement.
• Termination of the User Agreement does not cancel your obligation to pay for products already ordered.
• Termination does not affect any liability that may have arisen under the User Agreement.

Warranty or Guarantee

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• Neither Gayaso Jewellers nor any third parties provide any warranty or guarantee regarding:

  • Accuracy
  • Timeliness
  • Performance
  • Completeness
  • Suitability of the information and materials on this website for any particular purpose.

• You acknowledge that the information and materials may contain inaccuracies or errors.

• Gayaso Jewellers expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

Limitation of Liability and Disclaimers

• The Site is provided “As Is,” without any warranties or guarantees. You bear all risks associated with using the Site.

• The Site may contain content from other Internet sites or resources. While Gayaso Jewellers strives to ensure the material is correct, reputable, and of high quality, it cannot accept responsibility if this is not the case.

• Gayaso Jewellers is not responsible for:

  • Errors or omissions in the content.
  • Results obtained from using such information.
  • Any technical problems you may experience with the Site.

• This disclaimer does not apply to any product warranty offered by the product manufacturer as specified in the product specifications.

• This disclaimer is an essential part of this User Agreement.

• To the fullest extent permitted by law, Gayaso Jewellers and its suppliers are not liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to:

  • Loss of profits, goodwill, use, data, or other intangible losses arising from or connected with the Site, its services, or this User Agreement.

• The total liability of Gayaso Jewellers to you under this User Agreement, whether in tort or contract, is limited to the value of the product you ordered.

• Gayaso Jewellers, its associates, and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness, or timeliness of any content, information, software, text, graphics, links, or communications on or through the Site.

• Gayaso Jewellers does not guarantee the Site will be error-free or uninterrupted.

• Gayaso Jewellers assumes no liability for any monetary or other damages suffered by you due to:

  • Delay, failure, interruption, or corruption of any data or information transmitted via the Site.
  • Any interruption or errors in the Site’s operation.

Site Security

• You are prohibited from violating or attempting to violate the security of the Site, including but not limited to:

  • Accessing data not intended for you or logging into unauthorized servers or accounts.
  • Attempting to probe, scan, test vulnerabilities, or breach security/authentication measures without authorization.
  • Interfering with service to other users, hosts, or networks by submitting viruses, overloading, flooding, spamming, mailbombing, or crashing.
  • Sending unsolicited emails, including promotions or advertising of products or services.
  • Forging any TCP/IP packet headers or header information in emails or newsgroup postings.

• Violations of system or network security may lead to civil or criminal liability.

• Gayaso Jewellers will investigate suspected violations and cooperate with law enforcement authorities for prosecution.

• You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper functioning of the Site or its activities.

• You agree not to use any engine, software, tool, agent, or device (including browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the Site except:

  • The search engine and search agents provided by Gayaso Jewellers on this Site.
  • Generally available third-party web browsers (e.g., Netscape Navigator, Microsoft Explorer).

Entire Agreement

• If any part of this agreement is found invalid or unenforceable under applicable law (including warranty disclaimers and liability limitations), that part will be replaced by a valid and enforceable provision that closely matches the original intent.
• The remainder of the agreement will continue to be in full effect.
• Unless otherwise stated, this agreement is the entire understanding between you and Gayaso Jewellers regarding the sites/services.
• It supersedes all prior or simultaneous communications and proposals (electronic, oral, or written) related to the sites/services.
• Gayaso Jewellers’ failure to act on a breach by you or others does not waive its right to act on future or similar breaches.