What is your return or exchange policy?

Ready-to-ship products may be eligible for exchange as per our policy Custom or made-to-order jewellery is non-returnable Please refer to our Return & Exchange Policy page for detailed terms.

Do you offer customization or personalized designs?

Yes, we do! At Gayaso Jewellers, we love bringing your ideas to life. Simply share your design, inspiration, or reference image with us on WhatsApp at [+91-9166609935]. Our design team will get back to you with options, pricing, and timelines. ✨ Whether it's a name pendant, a unique ring, or a one-of-a-kind bridal necklace — we bring your vision to life.

Where is Gayaso Jewellers based?

We are proudly based in Jaipur, Rajasthan – the heart of India’s rich jewelry heritage.

All our pieces are thoughtfully designed and handcrafted in Jaipur, blending traditional artistry with modern elegance. We ship safely across India and worldwide, so you can experience Gayaso Jewellers no matter where you are!

How do I track my order?

Once your jewellery order is dispatched, you’ll receive a tracking link via SMS or email. Use this link anytime to monitor the real-time shipping status. If you haven't received your tracking details within 2–3 days, No worries — contact us anytime. We’re here to help!

How can I contact Gayaso Jewellers?

You can reach us via: WhatsApp: +91 9166609935 / 8888880343 Monday to Sunday 11am to 7:30pm Email: wecare@gayaso.com Instagram DM Our team will be happy to assist you.

What do Gayaso jewellers deal in?

Gayaso Jewellers crafts jewellery using high-purity silver (typically 92.5 or higher), designed to be durable, elegant, and suitable for festive as well as wedding wear.

How to check authenticity of the product?

Our silver jewellery is stamped 925, ensuring authenticity and quality. When said 925 silver its means it's pure 92.5% silver.

Will the silver jewellery tarnish over time?

Silver may naturally tarnish with exposure to air and moisture. However, our pieces are finished with high-quality rhodhium polish / gold plating to slow this process. Proper care will keep your jewellery shining for years.

How do I take care of my silver jewellery?

Store in a dry, airtight pouch or our cotton padded Jadau boxes that we deliver your jewelry in. Avoid contact with perfumes, chemicals, and water Clean gently with a soft cloth like mulmul cloth after use and then store.

What stones are used in your jewellery?

We use carefully sourced mossanite polkis, semi-precious, and certified lab-grown stones, (where mentioned) depending on the product.

How long does it take to process an order?

Product availability is clearly mentioned below each product.

Ready-to-ship pieces: 2–4 working days Made-to-order jewellery: 12–21 working days

Do you offer international shipping?

Yes, we offer international shipping. Shipping charges, customs duties, and delivery timelines vary by country.

Can I do cash on delivery (COD)?

COD is available within India for specific pin codes. Please check with our team on given contact no to confirm. With a Partial payment as advance of 30% against any order we offer COD for the rest of amount. Custom and international orders require prepaid payment only.

Can we see the piece on Video Call before placing the order??

Yes you can book a video call appointment with us.

Is my payment information safe?

Yes. All payments are processed through secure and trusted payment gateways, ensuring complete safety and confidentiality.

Is it okay to carry your jewellery while travelling?

Absolutely. Our designs are high finish, lightweight, and ideal for travel, making them perfect for destination weddings.

What if I receive a damaged or incorrect product?

In the rare event that you receive a damaged or incorrect item, please contact us within 24 hours of delivery with photos and a unboxing video of the parcel, and we’ll assist you promptly.

Do you provide gift packaging?

All our jewellery is delivered in premium Cotton padded boxes with a brand logo, ready to gift.

Can we remove prices for gifting orders?

Invoices are sent digitally via email or whats app. If you’re gifting, inform us about your order details , the package will not include tags or any price details for that particular order.

What payment methods do you accept?

We accept UPI, credit/debit cards, net banking, and other secure online payment options. Also, COD for specific pin codes in India.

Is this jewellery nickel free and safe to use for sensitive skin?

Yes. Our silver jewellery is nickel-free and skin-friendly.

How do I choose the right size for me?

All Sizes are mentioned on the product page. For assistance, feel free to contact us on whatsapp +91 9166609935.